Our Philosophy
ESA promises to treat your money as if it was our own -- your economic constraints and objectives will be a priority to us. ESA takes great pride in providing our clients with timely, cost-effective, common sense solutions to their particular situations.
Many consultants will perform unnecessary investigations on potential problems. At ESA it is our promise to you that we will perform no unnecessary investigations. At ESA we want your business tomorrow as well as today.
ESA’s goal is your complete satisfaction and we keep this promise by adhering to the following promises:
- To be totally responsive to our client’s wants and needs
- To perform high quality services
- To perform all assignments for a reasonable fee and within budget
- To communicate with our client frequently so there will be no surprises
- To complete our assignment and deliver reports when promised
- To review reports with our client to be sure there are no misunderstandings
- To deliver accurate and complete invoices to our clients
- To follow up with the client to be sure services completely satisfied his wants and needs
I worked for both large and small consulting firms before forming Environmental Services Associates, LLC. With large consulting firms, I saw first hand how lethargic the decision making process could be. The emphasis and focus was more on billable hours than problem solving. Sometimes the best interest of the client would get lost in the process. When I worked for the small consulting and contracting firms, the technical expertise for executing a specific job was at times lacking.
I formed ESA with the idea in mind that a smaller firm with a high level of expertise, managing both consulting and contracting functions, could better control the quality of work. The emphasis would be placed on problem solving and placing clients’ needs first.
